Frequently Asked Questions
Everything you need to know about booking a reading, attending an event and working with Medium Matilda.
Please take a few minutes to familiarise yourself with our booking conditions and policies before your appointment. These guidelines help ensure everyone enjoys a respectful, professional and meaningful experience.
1. PRIVATE READINGS
What is the difference between a psychic reading and a mediumship reading?
A psychic reading focuses on you, your life, relationships, personal growth, opportunities and direction. It may offer insight and clarity, but your future is never fixed. You always have free will.
A mediumship reading focuses on evidential communication with loved ones who have passed away. Matilda shares information received during the reading to help you recognise and validate the connection.
Please ensure you select the appropriate reading when booking.
Can I choose which loved one comes through?
You are welcome to have someone in mind, but mediumship is spirit-led.
Matilda cannot guarantee that a particular loved one will communicate. Please avoid providing detailed information about the person you hope to connect with before your reading.
What is Matilda's No Connection, No Reading policy?
NO CONNECTION. NO READING.
Matilda works on a strict policy that if a genuine connection cannot be established, the reading will not proceed.
Generally, Matilda and the client will know within the first 5–10 minutes whether a connection has been established.
If a connection cannot be made, Matilda will offer either a full refund or the opportunity to reschedule your reading for the following week.
Matilda will not continue a reading simply to fill the appointment time when she believes the connection is not there.
If you feel that the information is not connecting or making sense, please speak up during those first 5–10 minutes.
You are never expected to pretend that information makes sense or agree simply to be polite.
Honesty and integrity are fundamental to Matilda's work.
What if information doesn't make sense during my reading?
Please tell Matilda.
You do not need to make information fit, guess what something means or agree simply to be polite.
Some information may become clearer later, but you should always feel comfortable saying when something doesn't resonate.
If you believe a connection has not been established, please raise this during the first 5–10 minutes so Matilda can assess the connection.
How long are private readings?
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Psychic Reading — 30 minutes or 45 minutes
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Mediumship Reading — 45 minutes
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Family Mediumship Reading — 60 minutes
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Emergency Psychic Reading — 30 minutes
Please select the appointment type that suits your needs.
Can I book an emergency reading?
Matilda offers a limited number of emergency psychic appointments for people seeking timely guidance and clarity.
Emergency psychic readings are 30 minutes and cost AUD $550.
Emergency mediumship readings are not offered.
Is there a minimum age for private readings?
Individual private readings are strictly for adults aged 18 and over.
Younger people may attend Family Mediumship Readings or group events at the discretion of their parent or guardian, taking into consideration their maturity, emotional readiness and understanding of mediumship.
2. FAMILY AND MULTI-PERSON READINGS
How do Family Mediumship Readings work?
Family Mediumship Readings are designed for family members who wish to experience evidential mediumship together, with the intention of connecting with specific loved ones in spirit.
Matilda recommends that all participants are related so the session can focus on shared family connections.
Please remember:
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Not every loved one will necessarily step forward.
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A connection with a particular person cannot be guaranteed.
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Not every participant will necessarily receive an individual message.
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Family Readings do not include psychic readings or personal psychic guidance unless information is brought forward spontaneously by spirit, without prompting.
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Family members do not need to be physically together. You may share the Zoom meeting link so relatives can join from different locations.
Please book for the correct number of attendees, up to a maximum of five people.
Can someone else attend my individual reading?
All individual private readings are strictly for ONE person only.
If you wish to have another person attend, you must book the appropriate Two-Person Reading or Family Mediumship Reading.
Please do not book an individual reading and then have additional people appear on Zoom, whether they are sitting beside you or joining remotely.
If additional attendees are present without prior approval, Matilda reserves the right to cancel the reading. The appointment will be forfeited without refund, subject to your rights under Australian Consumer Law.
If you need to change the number of attendees, please contact Fiona before your appointment.
Any changes are subject to availability and the applicable booking conditions.
3. PREPARING FOR YOUR ZOOM READING
How should I prepare for my reading?
Please be seated, settled and ready to give your reading your full attention.
Matilda gives 100% of her attention, energy and focus to you throughout your appointment and asks that you offer the same in return.
Readings will not proceed if you are:
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Under the influence of alcohol or other intoxicating substances.
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Walking around, shopping or driving.
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Multitasking or participating in other activities.
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Distracted or unable to focus on the reading.
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Matilda reserves the right to decline or discontinue a reading if these conditions are not met.
Do I need to be alone during my reading?
Yes, unless you have specifically booked a reading for multiple people.
Your reading is dedicated time for you, and you deserve to enjoy it without interruptions.
Please arrange for children, partners and other household members to leave you in peace throughout your appointment.
Your reading is not the time to supervise children, have conversations with others or manage household activities.
Give yourself permission to be fully present and enjoy the experience.
What happens if I'm late or have trouble connecting to Zoom?
Matilda makes every effort to begin her readings on time.
If she is running late for any reason, you will be notified by email.
Please be seated and ready for Matilda to connect at your scheduled appointment time.
You are responsible for checking your internet connection, camera, microphone and ability to access Zoom before your appointment.
If you are 15 minutes or more late, your appointment will be considered missed and no refund will be provided, subject to your rights under Australian Consumer Law.
Please allow sufficient time to check your technology and settle into your reading.
Can I record my private reading?
For legal and administrative purposes, private readings are transcribed in written form.
Private readings are not audio or video recorded by Matilda or her team.
Clients are not permitted to make audio or video recordings without prior written consent.
You are, however, very welcome to take your own written notes throughout your appointment.
4. BOOKINGS, CHANGES AND CANCELLATIONS
What is your cancellation and rescheduling policy?
All purchases are final and non-refundable, subject to your rights under Australian Consumer Law.
Changes to private reading appointments may be requested at least 14 days before your scheduled appointment.
Please understand that Matilda's calendar is often booked months in advance. Rescheduling is subject to availability and may mean waiting an additional two to three months beyond your original appointment date.
If you need to request a change, please email fiona@mediummatilda.com as early as possible.
Fiona will do her best to accommodate your request, but alternative appointments cannot be guaranteed.
No cancellations or appointment changes are permitted within 14 days of your scheduled reading, except where required by law.
We appreciate your understanding of these arrangements, which allow us to manage a very limited number of appointments fairly.
Can I book a reading for someone else?
Yes, but please ensure the person genuinely wants to participate.
Please do not book a reading for a partner, family member or friend who has no interest in receiving one.
A reading requires willingness, openness and engagement. When someone attends reluctantly, this can affect the connection and result in wasted time and money.
If booking for someone else, you must provide the actual attendee's:
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Full name
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Email address
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Telephone number
Please do not enter your own contact information instead of theirs.
This ensures the correct person receives the appointment details and allows Fiona to contact them directly if any changes are required.
Can I book from overseas?
Absolutely. Matilda conducts private readings via Zoom for clients around the world.
Please check your appointment time carefully and ensure you understand the time-zone difference.
You are responsible for being available at the time confirmed in your booking.
What if I haven't received my Zoom link?
Please check your email inbox, spam and junk folders.
If you cannot locate your confirmation or Zoom link, contact Fiona at fiona@mediummatilda.com before your appointment.
What happens if Matilda needs to cancel or reschedule my reading?
Although every effort is made to honour scheduled appointments, occasionally circumstances arise that require Matilda to cancel or reschedule.
Should this happen, Fiona will contact you as soon as possible and offer you a choice of:
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A full refund of your reading fee; or
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Alternative appointment dates to reschedule your reading.
Matilda will always endeavour to offer a replacement appointment within a few weeks at most, rather than requiring you to return to the end of the waiting list.
We appreciate your understanding should unforeseen circumstances arise.
5. LARGE GROUP MEDIUMSHIP EVENTS
What happens at a Large Group Mediumship Event?
Matilda's Large Group Mediumship Events are spirit-led demonstrations of evidential mediumship, often attended by up to 100 people.
During these events, Matilda connects with loved ones in spirit and shares evidence, information and messages with members of the audience.
Purchasing a ticket does not guarantee that you will receive a personal reading or message.
These events are entirely spirit-led. Matilda cannot determine in advance who will receive a message, which loved ones will communicate or how many people will receive a reading.
Are Large Group Mediumship Events recorded?
Yes. Large Group Mediumship Events are recorded.
Selected portions may be used for educational, marketing or promotional purposes with the permission of the attendees concerned.
Permission will be obtained before identifiable footage, personal experiences or individual readings are used for promotional purposes.
Attendees will be informed that the event is being recorded.
We respect the personal and often emotional nature of mediumship experiences and the privacy of those attending.
What's the difference between a private reading and a group event?
A private reading is a dedicated appointment for you or your booked family group.
A Large Group Mediumship Event is a demonstration for an audience. Not everyone will receive an individual message.
If you would prefer dedicated time with Matilda, please book a private reading rather than a large group event.
Are children permitted at group events?
Younger attendees may participate at the discretion of their parent or guardian, taking into consideration their maturity, emotional readiness and understanding of mediumship.
Mediumship can involve sensitive subjects, including grief and the loss of loved ones.
Parents and guardians are responsible for determining whether the experience is appropriate for their child.
Please also check any age restrictions specified by individual event venues.
What is the refund policy for live event tickets?
Tickets for Matilda's in-person events are managed through Eventbrite.
Please refer to the refund, cancellation and ticketing conditions displayed on the individual Eventbrite event page when purchasing your tickets.
Any eligible refund requests or ticket enquiries should be directed through Eventbrite.
Your statutory rights under Australian Consumer Law remain unaffected.
6. PSYCHIC CIRCLES
What is a Psychic Circle?
Psychic Circles are small-group experiences designed to offer a more personal and interactive environment than a large audience event.
These circles are limited to approximately ten participants, with around ten minutes dedicated to each person.
They are ideal for those who enjoy a small-group setting and the shared experience of psychic insight.
Please check the individual event description for full details before booking.
7. GENERAL INFORMATION AND PRIVACY
Can a reading predict my future?
Matilda believes that everyone has free will.
A psychic reading may explore possibilities, patterns and opportunities, but your future is not fixed.
You remain responsible for your own choices and decisions.
Can a reading replace professional advice?
No.
Psychic readings, mediumship sessions and spiritual services are not substitutes for qualified medical, psychological, legal or financial advice.
Please consult an appropriately qualified professional when necessary.
How is my personal information and reading transcript handled?
Your privacy and confidentiality are extremely important to us.
Private readings are transcribed for legal and administrative purposes. They are not audio or video recorded by Matilda or her team.
Written transcripts are stored securely and retained should they be required for legitimate legal or administrative purposes.
Access to these transcripts is strictly limited to Matilda and authorised members of her team. They are not made available to the public.
We respect the personal and often sensitive nature of the information shared during readings and are committed to protecting your privacy.
For further information, please refer to our Privacy Policy.
How can I contact the team?
For booking enquiries, appointment changes and general assistance, please email:
Please include your full name, appointment date and relevant booking details so the team can assist you efficiently.